Mon - Fri: 9am-5pm; Sat: 10am-5pm

8545 N Lilley Rd Canton, MI 48187

Heat & Sweep Reviews
★★★★★

Customer Feedback

Rated 5.0 out of 5 based on 12 customer-submitted reviews.

5.0
5.0 out of 5 stars (based on 12 reviews)
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Top Rate, from sales to estimate, ordering & installation

October 2, 2025

Top rate from Nancy, to Corey and installer! Made it easy to understand their process from ordering to installation.

Best part for me, REALISTIC estimate on time to order and install No excuses, no “I’m sorry but…” or “it’s taking longer than expected”. I really appreciated it! Thank you 🙂

Avatar for Anthony Zahler
Anthony Zahler

Repair people

September 27, 2023

My husband and I were very pleased with Josh and his nephew… Efficient… Knowledgeable… Answered any and all questions, they were very helpful, professional and kind… They are definite keepers…

Avatar for Pat and Richard Ostella
Pat and Richard Ostella

Gorgeous new electric fireplace

February 8, 2023

We visited the store last month to see what types of electric fireplaces might be available. Alex was very helpful, showing us a number of different options and helped us make selections to design a custom fireplace for our space. Then he came out to our home to take measurements and finalize the plan. We were pleasantly surprised that we only had to wait a few weeks to begin the project. Sean did the actual build, creating a custom mantelpiece and doing BEAUTIFUL stone work on the face of our fireplace! He is an absolute artist! The finished fireplace is beyond our greatest expectation and we couldn’t be happier! We give Heat & Sweep our highest recommendation!

Avatar for Allison Spencer
Allison Spencer

Above and beyond

January 25, 2023

I want to give a shout out too both Alex and Corey for exceptional customer service!! Great company with great people making it happen. I highly recommend Heat n’ Sweep. 5 stars in my book!

Avatar for Valerie Markwell
Valerie Markwell

Very pleased

October 27, 2022

A week ago Josh from heat and sweep came to inspect..clean..and adjust if needed my intrepid furnace. I must say Josh was kind patient and very respectful to us. He explained everything to me clearly and gained my confidence immediately. He’s knowledgeable at what he does for sure. Thanks for easing our worries.

Avatar for Doug and Cindy docherty
Doug and Cindy docherty

Great service

April 7, 2022

We have two gas fireplaces. One hasn’t worked in 10 years, the other not in the last year. Josh arrived, he was polite, focused, and set right to work. Within an hour, he had both fireplaces cleaned, working and looking better than they ever had. We couldn’t be happier!

Avatar for Sally Yentz
Sally Yentz

A+ Customer Service

September 21, 2021

From the initial phone call to the complete inspection, customer service was amazing.

We needed an inspection done for a city certification on the sale of a home. We were scheduled promptly. Jason was helpful, knowledgeable and thorough. His report was professionally completed and pictures were attached. Would recommend this company to family & friends without hesitation.

Avatar for Julie
Julie

OUTSTANDING PLACE

March 20, 2021

Alex was phenomenal w/helping my husband & I w/everything we needed to update our fireplace❣ So happy we chose Heat & Sweep after seeing their AWESOME REVIEWS.

HIGHLY RECOMMENDED & WORTH THE TRIP! Their customer service is THE BEST!!! Thank you

Avatar for Michael & Kimberly Doukakos
Michael & Kimberly Doukakos

Uncompromising support ☄️👍🏻

February 23, 2021

In this day of out sourced “ON THE CHEEP” 🚫 Customer Service from outer space~

These guys GET IT 110% ++++

After diligently attempting to get a blower ordered from Lopi they took it upon themselves to find one at another dealer and get us back a business 🪵🔥

Keep up the GOOD WORK Alex and continue keep going the extra mile!!!

It will pay Dividends in the long run!!!

Avatar for Chris White 👍🏻👍🏻👍🏻
Chris White 👍🏻👍🏻👍🏻

Happy Ending

January 4, 2021

We had an issue with a contractor referred to us for service on our gas fireplace. Alex called us the morning after I contacted him. He came out the same day, addressed the problem, corrected it and explained in great detail all the ins and outs of our fireplace. He went far above and beyond what was expected. We are overwhelmed and will certainly recommend Heat and Sweep to everyone. Thank you, Alex;

Avatar for Pat Neubecker
Pat Neubecker

Great company to work with

December 7, 2018

This is a great company. They took their time with us when we went to their place of business. Walked us through different things we could do in our family room. Next, they came out and took all the measurements, gave us more ideas in what could be done. Went to the store and brought home MANY BOARDS of different brick work and decided to have them rip out a 1970’s style fireplace and install a new floor to ceiling “free style” wall with a new, built in wood burning, fireplace. Turned out GREAT…… The crew was nothing but the best. Very nice guys and cleaned up every day when they were done. There is not one thing I could say to give a negative feedback. When you have a big project like this you expect something to go wrong. Well it didn’t. They were well perpared.

Avatar for Richard Gyolai
Richard Gyolai

Heat and Sweep is Absolutely OUTSTANDING

November 11, 2018

I received the most excellent service from Heat and Sweep! I didn’t know anything about a gas fireplace when I moved to my new home 2 weeks ago. I called Heat and Sweep and received instructions on how and where to replace the batteries in the remote control (& battery box) and he walked me through step-by-step on how to turn on the pilot light. I was elated that he was able to fix all my problems “over the phone” with such patience and unbelievable knowledge of my fireplace. I am forever grateful and will let all my friends and family know they can turn to them if they need help with their fireplace! Such a fantastic company! I am a 67 year old female and because of Heat an Sweep, I am enjoying my beautiful fireplace.

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Jane E. Freeman

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Annette Stutrud profile picture
Annette Stutrud
20:31 01 Jan 26
The pilot light went out on my fireplace. I called and was given an appointment the next day (thank you Nancy). Corey came out and was very professional and courteous. He cleaned everything and lit the pilot also was very neat. Will recommend this company. Thank you
Neil D profile picture
Neil D
19:24 24 Dec 25
Super happy with the work done at my home. Fireplace and gas insert look amazing. Amazing worksmanship and attention to detail. Very easy people to work/deal with. Highly recommend
Linda Smith profile picture
Linda Smith
16:00 18 Dec 25
Josh came in, installed a new ventless fireplace removed the old model as you can see it’s beautiful! Very polite and clean! Thanks so much! The best service and price, would recommend to family and friends!
Emille Hall profile picture
Emille Hall
21:11 25 Nov 25
Corey from Heat & Sweep came out today. Performed a full tune-up/cleaning on my fireplace and got it back in excellent working order. I was having issues with the strange odor. He checked the seals and went out to check the intake and exhaust vent and cleaned that out as well. Nancy in the office was very helpful and informative when I was describing issues that I was having. Thank you for the outstanding service!
Ken Clark profile picture
Ken Clark
01:13 11 Nov 25
We bought a Lopi Parlor stove from Heat & Sweep back in 1994. We still use it every winter. In fact, it's our main heat source in our house in Ann Arbor, and has been since we bought it. It's a great stove, and they did a terrific job installing it.
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