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Heat & Sweep Reviews

Website Reviews (11)

Heat & Sweep Real Customer Reviews


Repair people

Rated 5.0 out of 5
September 27, 2023

My husband and I were very pleased with Josh and his nephew… Efficient… Knowledgeable… Answered any and all questions, they were very helpful, professional and kind… They are definite keepers…

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Pat and Richard Ostella

Gorgeous new electric fireplace

Rated 5.0 out of 5
February 8, 2023

We visited the store last month to see what types of electric fireplaces might be available. Alex was very helpful, showing us a number of different options and helped us make selections to design a custom fireplace for our space. Then he came out to our home to take measurements and finalize the plan. We were pleasantly surprised that we only had to wait a few weeks to begin the project. Sean did the actual build, creating a custom mantelpiece and doing BEAUTIFUL stone work on the face of our fireplace! He is an absolute artist! The finished fireplace is beyond our greatest expectation and we couldn’t be happier! We give Heat & Sweep our highest recommendation!

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Allison Spencer

Above and beyond

Rated 5.0 out of 5
January 25, 2023

I want to give a shout out too both Alex and Corey for exceptional customer service!! Great company with great people making it happen. I highly recommend Heat n’ Sweep. 5 stars in my book!

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Valerie Markwell

Very pleased

Rated 5.0 out of 5
October 27, 2022

A week ago Josh from heat and sweep came to inspect..clean..and adjust if needed my intrepid furnace. I must say Josh was kind patient and very respectful to us. He explained everything to me clearly and gained my confidence immediately. He’s knowledgeable at what he does for sure. Thanks for easing our worries.

Avatar for Doug and Cindy docherty
Doug and Cindy docherty

Great service

Rated 5.0 out of 5
April 7, 2022

We have two gas fireplaces. One hasn’t worked in 10 years, the other not in the last year. Josh arrived, he was polite, focused, and set right to work. Within an hour, he had both fireplaces cleaned, working and looking better than they ever had. We couldn’t be happier!

Avatar for Sally Yentz
Sally Yentz

A+ Customer Service

Rated 5.0 out of 5
September 21, 2021

From the initial phone call to the complete inspection, customer service was amazing.

We needed an inspection done for a city certification on the sale of a home. We were scheduled promptly. Jason was helpful, knowledgeable and thorough. His report was professionally completed and pictures were attached. Would recommend this company to family & friends without hesitation.

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Rated 5.0 out of 5
March 20, 2021

Alex was phenomenal w/helping my husband & I w/everything we needed to update our fireplace❣ So happy we chose Heat & Sweep after seeing their AWESOME REVIEWS.

HIGHLY RECOMMENDED & WORTH THE TRIP! Their customer service is THE BEST!!! Thank you

Avatar for Michael & Kimberly Doukakos
Michael & Kimberly Doukakos

Uncompromising support ☄️👍🏻

Rated 5.0 out of 5
February 23, 2021

In this day of out sourced “ON THE CHEEP” 🚫 Customer Service from outer space~

These guys GET IT 110% ++++

After diligently attempting to get a blower ordered from Lopi they took it upon themselves to find one at another dealer and get us back a business 🪵🔥

Keep up the GOOD WORK Alex and continue keep going the extra mile!!!

It will pay Dividends in the long run!!!

Avatar for Chris White 👍🏻👍🏻👍🏻
Chris White 👍🏻👍🏻👍🏻

Happy Ending

Rated 5.0 out of 5
January 4, 2021

We had an issue with a contractor referred to us for service on our gas fireplace. Alex called us the morning after I contacted him. He came out the same day, addressed the problem, corrected it and explained in great detail all the ins and outs of our fireplace. He went far above and beyond what was expected. We are overwhelmed and will certainly recommend Heat and Sweep to everyone. Thank you, Alex;

Avatar for Pat Neubecker
Pat Neubecker

Great company to work with

Rated 5.0 out of 5
December 7, 2018

This is a great company. They took their time with us when we went to their place of business. Walked us through different things we could do in our family room. Next, they came out and took all the measurements, gave us more ideas in what could be done. Went to the store and brought home MANY BOARDS of different brick work and decided to have them rip out a 1970’s style fireplace and install a new floor to ceiling “free style” wall with a new, built in wood burning, fireplace. Turned out GREAT…… The crew was nothing but the best. Very nice guys and cleaned up every day when they were done. There is not one thing I could say to give a negative feedback. When you have a big project like this you expect something to go wrong. Well it didn’t. They were well perpared.

Avatar for Richard Gyolai
Richard Gyolai

Heat and Sweep is Absolutely OUTSTANDING

Rated 5.0 out of 5
November 11, 2018

I received the most excellent service from Heat and Sweep! I didn’t know anything about a gas fireplace when I moved to my new home 2 weeks ago. I called Heat and Sweep and received instructions on how and where to replace the batteries in the remote control (& battery box) and he walked me through step-by-step on how to turn on the pilot light. I was elated that he was able to fix all my problems “over the phone” with such patience and unbelievable knowledge of my fireplace. I am forever grateful and will let all my friends and family know they can turn to them if they need help with their fireplace! Such a fantastic company! I am a 67 year old female and because of Heat an Sweep, I am enjoying my beautiful fireplace.

Avatar for Jane E. Freeman
Jane E. Freeman

Google Reviews (65)

Catherine Callan
Catherine Callan
21:15 05 Apr 24
Josh was incredibly knowledgeable and responsive. He answered all my questions and was very pleasant to deal with.
Olwyn Shirley
Olwyn Shirley
18:28 18 Jan 24
They were efficient , clean and went above my expectations. The part needed to repair my fireplace wasn’t on the truck and they called the office and someone drove it out so they could finish the job in one visit. I will be using them going forward. 👍👍
Lindy Romans
Lindy Romans
16:29 16 Jan 24
Such great service! The two persons who came to our home to repair the wood stove were very knowledgeable, competent, professional and efficient. The representative on the phone who booked the appointment did a wonderful job of explaining the process, the estimate and what I might expect for a bill. The repair was quickly done and I recommend this company highly!
jane watters
jane watters
22:39 09 Jan 24
Today, January 9, 2024, I had my fireplace inspected, cleaned and repaired by Josh. Josh was theeeee BEST!. He was most professional and considerate of my questions. He was not only pleasant but explained what he was going to do to get my fireplace cleaned and up and running efficiently. I would recommend Josh for any of your fireplace needs. Cleaned up after completing the repair, took his shoes off upon entering and was respectful of my home. Great asset to your company. Thorough in his work. We’ll done Josh! Thank you for servicing my fireplace.Jane Watters/Canton
11:17 18 Dec 23
Nancy was wonderful and very helpful in tracking down a Weber griddle for me. Thank you!
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Yelp Reviews (23)

Heat'n Sweep of Plymouth
Based on 23 Reviews
Terri M.
Terri M.
2023-08-10 08:02:21
Heat & Sweep is top notch with their customer service. Nancy, Jason and Alex are great. I needed help with lighting an outdoor fireplace. Jason tried to...
Mary H.
Mary H.
2023-02-26 18:18:16
I'm going to make a call to Heat 'n SWEEP Monday Feb. 27 before I make any criticisms, however I had a gas leak and no telling what may have happened and...
Sue S.
Sue S.
2022-12-23 11:11:20
My gas fireplace was not working due to 20 plus years of dust and dirt. Josh did a great job cleaning and getting it back to working order. He pointed out...
Al P.
Al P.
2022-09-01 17:19:00
We had our chimney cleaned by Josh. He actually arrived early. Took great care and made sure our chimney and fireplace was clean and in good shape. I highly...
Nancy G.
Nancy G.
2022-08-25 07:22:06
I totally forgot to update. The job was pretty easy I thought and the technician was ok, except when he turned on his shop vacuum to clean out the fireplace...
Michael L.
Michael L.
2021-12-10 05:53:51
We have our first wood burning fireplace and have no idea what to do with it. We called Heat N Sweep and they were awesome in explaining maintenance,...
B P.
B P.
2021-01-10 04:09:51
Found Heat'n Sweep via a recommendation from a friend. Had priced out running a gas line to my fireplace 5 years prior (with a plumber) and backed out due...